FAQ

Q: Getting our products to you safely.

A: We don't get many breakages at all because we have taken trouble to pack them as well as we can, to try to ensure that they get to their destinations safely. Firstly, every item has its own individual protective gift box, very attractive, yes, but also very protective. Then when we put an order in the post we use bubble wrap and export quality cartons. We can't guarantee that no breakages will occur, but it is most unusual, and if one did get broken we will replace items notified to us by email within 7 days of arrival. If this ever happened we may ask you to send back them back for inspection at our cost, so that we can check why this has happened and try to improve things, if it is something we can do.

So, we hope this may reassure you. As we say, breakages don't happen much, even though our things are made of glass, because we take extra care in packaging them. So, do shop with confidence!.

Q: Why are overseas shipping rates higher?

A: Our products are quite heavy for their size and we use good protective packaging. We always send by Air Mail to ensure a quick delivery and this is expensive. We also include signed for services as standard in our charges. So although we only charge shipping at the cost we are charged by the post office, it ends up being a bit more expensive than we would like. But if you would like to have something unusual and of lasting valule we hope you will think it is worth it.